Returns & Exchanges
At Cockatoo Grove, we take great pride in the quality of our organic extra virgin olive oil. If your order arrives damaged or is incorrect, we are committed to providing a replacement or refund to ensure your complete satisfaction.
Contact Our Team
Email our support team within 7 days of receiving your order, including your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please attach clear photos of the packaging and the affected bottles to help us process your claim quickly.
Await Authorization
Our quality control team will review your request and provide a return authorization and instructions within 2 business days.
Resolution Process
Once approved, we will ship a replacement bottle at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing